At Joysembly, we aim to process and deliver your order as quickly and efficiently as possible.
Please note that you can contact us to modify the address within 48 hours after placing an order. After 48 hours, changes are not possible. If you need to make modifications, please contact us for consultation and be prepared to cover the shipping costs yourself.
Processing and Shipping Times
Estimated delivery time = processing time + shipping time
Processing Time
Orders are processed within 2–3 business days. Processing may take slightly longer during holidays, promotions or periods of high order volume.
Shipping Rates
- Orders containing two or more items: free shipping.
- Orders containing one item: $3.99 shipping fee.
Free shipping is applied automatically at checkout when you purchase two or more items.
Estimated Shipping Time
- United States: 5–10 business days.
- Europe: 5–10 business days.
- Canada: 10–15 business days.
- Australia: 10–15 business days.
- Other countries and regions: 15–18 business days.
These estimates do not include the 2–3 business days required to process an order.
Order Tracking
We offer worldwide shipping with tracking. Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 5 business days to become available online after an order has shipped. This varies according to how quickly the carrier processes the shipment.
Shipping Delays
Delivery times may occasionally be affected by circumstances outside our control, including customs inspections, severe weather, public holidays, carrier delays or unusually high shipping volumes.
Please ensure that your shipping address is complete and accurate before placing your order. Joysembly is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.
If you have questions about an order or shipment, email us at joysembly@gmail.com.