Contact Us

Get in Touch

We’d love to hear from you. Whether you have a question about your order, need help with your pearl diamond painting or diamond painting kit, or simply want to say hello, we’re here to help.

Email Us

support@joysembly.com

We typically respond within 1–2 business days.

Customer Support Hours

Monday–Friday: 9:00 AM–6:30 PM (PST)

Order Issues

If your order arrives damaged, has missing components, or has a shipping problem, please email us with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help make it right.

Get in Touch

We’d love to hear from you. Whether you have a question about your order, need help with your pearl diamond painting or diamond painting kit, or simply want to say hello, we’re here to help.

Email Us

support@joysembly.com

We typically respond within 1–2 business days.

Customer Support Hours

Monday–Friday: 9:00 AM–6:30 PM (PST)

Order Issues

If your order arrives damaged, has missing components, or has a shipping problem, please email us with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help make it right.